Delivery Options Overview
Pocketbasket offers a range of shipping methods tailored to meet every need. Whether you’re looking for affordable standard shipping or expedited delivery for faster service, we’ve got you covered. We ensure reliable and secure delivery across all locations.
How to Place an Order: Step-by-Step
- Browse and select your desired fragrances.
- Add items to your cart and proceed to checkout.
- Enter your shipping details and choose a preferred delivery option.
- Complete the payment process.
- Receive your order confirmation and track your package.
- Scent your story, discover the fragrance that defines you!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
Exchange or Return of Goods
At Pocketbasket, we ensure that your products arrive in perfect condition. In the rare event that you receive a damaged product, you can easily request an exchange or return. To ensure a smooth process, please record a video of the parcel before and while opening it, as this helps us verify any issues.
How to Initiate an Exchange or Return: Step-by-Step
- Record a video before unboxing your parcel.
- Contact our customer support team with your order details and video proof of the damage.
- Choose between exchange or return, and follow the provided instructions to send the product back.
- Once the product is verified, we’ll process your exchange or refund swiftly.
Your trust matters to us—shop confidently at Pocketbasket!
The product is not accepted back if at least one of the components is missing:
The product will not be accepted for return or exchange if any of the original components are missing. This includes free gifts, promotional coupons, manuals, accessories, or any additional items that were part of the original purchase. To qualify for a return, all packaging materials, tags, and labels must also be intact and undamaged. Products that have been used, tampered with, or are missing any of these components will not be eligible for return or exchange, as it is important that all items remain in their original, sellable condition.
The money for the goods will be returned within the terms established by the current legislation
FAQs
If your order hasn’t arrived yet, please check the tracking details provided in your order confirmation email or login to your Pocketbasket account to track your order. Delivery times may vary based on the shipping option selected and your location. If the estimated delivery date has passed and you still haven’t received your order, please contact our customer support team for assistance, and we’ll help resolve the issue promptly.
Pocketbasket does not deliver on public holidays. Orders placed during these times will be processed on the next working day. However, you can still place your orders anytime, and we will ensure that your package is dispatched as soon as regular business resumes.
Yes, Pocketbasket delivers to all pin codes across India! No matter where you are, we’ve got you covered. Simply enter your pin code at checkout, and we’ll ensure your order reaches you promptly. If you need any further assistance, our customer support team is here to help.
Next-day delivery is not available on all orders. It depends on factors such as your location, the shipping option selected, and the time of your order placement. For eligible orders, you will see the next-day delivery option at checkout. If your order is not eligible, you will be provided with the standard shipping options available for your area. If you have any questions about delivery timelines, please reach out to our customer support team for assistance.
No, you do not need to be there to sign for delivery. Our courier partners typically allow packages to be left at your doorstep or a safe location if you’re unavailable. However, if you have specific delivery instructions or preferences, please let us know during checkout, and we’ll do our best to accommodate your requests. If a signature is required for certain orders, the courier will attempt to deliver again on the next business day.
Yes, Pocketbasket offers free delivery on orders above ₹799. For orders below this amount, a nominal shipping fee will apply. Take advantage of this offer to enjoy free shipping on your favorite fragrances! If you have any questions about your order or shipping options, feel free to reach out to our customer support team.
Delivery charges are ₹79 for orders below ₹799. However, we offer free delivery on orders above ₹799.
Delivery times depend on your location and the shipping method selected. Typically, orders are delivered within 1-7 business days. Next-day delivery may be available for eligible orders in select areas.
If you miss your delivery, the courier will typically leave a notification and attempt to deliver again the next business day. You can also contact the courier service for more information.
Currently, Pocketbasket only delivers within India. We do not offer international shipping at this time.
